YorkTest scoops national healthcare award

17 Jul 2018 @ 9.59 pm
| Business

A York healthcare business has won a prestigious award.

YorkTest has been named Food Intolerance Testing Company of The Year at a national awards ceremony.

The company also took the accolade for Excellence in Dietary Research & Solutions 2018 in the UK Enterprise Awards.

YorkTest specialises in food-specific IgG antibody intolerance testing. Established in 1982 it now trades in 49 territories with plans to expand further.

CEO Rachel Jansen said they were delighted with the award:

Our customers are at the heart of everything we do, and our staff drives us forward and works hard to ensure our clients get the best, high-quality service possible.

I’d like to thank every member of my team. This award is for everyone at YorkTest. We thrive on teamwork, innovation and being customer-centric and this award shows the hard work that everyone puts in. I’m thrilled that we have been recognised for that.

Customer service finalist

It was announced recently that YorkTest has also been shortlisted for the UK Customer Experience Awards. The prestigious awards finals and ceremony will take place on October 11 at Wembley Stadium.

Rachel added: “We’re also extremely pleased to have been nominated for not one but two awards in the UK Customer Experience Awards.

“The journey our customers go on and the experience they receive is paramount to us and shapes everything we do.

“This is why we developed our unique programme of regular communications with our customers from the moment they order their test to their elimination diet and beyond. Our exceptional Customer Engagement Strategy (CES) comprises of supportive one-to-one telephone consultations, emails, text messages and letters.

“These regular messages help our customers to successfully stick with their programmes and feel supported, and because of our continuous contact with our customers, they recommend their tests to their families and friends.

“These awards only strengthen our position as the UK’s leading provider of food intolerance testing.”

YorkTest have more than 35 years’ worth of experience in diagnostic testing and are chosen by 50% of the UK food intolerance testing market.

Four out of five improve

At YorkTest, the customer’s journey of their food intolerance test starts and ends in one place – from placing an order, dispatching a kit to analysing their blood sample to up to 208 food and drink ingredients, everything is carried out in the company’s ISO-standard laboratory.

The results of the YorkTest 2017 customer survey showed that four out of five customers saw improvements in their health after following a YorkTest programme.

Rachel added: “We’re extremely proud of our Yorkshire and British heritage. We might be a small company in terms of headcount, however we trade across the globe with dozens of international partners and are growing our workforce, as well as into more global markets.

“We’re looking forward to furthering our growth into international markets and taking the YorkTest name globally.”