York domestic abuse charity extends its online live chat service

Photograph: Idas
9 Apr 2020 @ 10.07 am
| Charity

IDAS, the York-based charity supporting people affected by domestic abuse and sexual violence, has extended its live chat service during the lockdown.

Amid reports of an increase in domestic abuse amid the restrictions, IDAS is extending their online live chat to help ensure that support is available, even if you are isolated with someone you are afraid of.

It follows a 30% increase in chats for March 2020 from the same month last year.

The service will now run from 3pm to 6pm, Monday to Friday. Additionally, the team will run a chat dedicated to answering questions from professionals, agencies and workers from 10am to noon on weekdays.

Live chat, which can be accessed on the IDAS website, offers a discreet way for people to get in touch using their phones, tablets or desktop computers. During the extended live chat times and a chat box will appear in the bottom right hand corner of the site.

The charity’s trained workers can offer practical and emotional support whether you are worried that your relationship might be abusive, if you have a question or if you are worried about someone you know.

Their helplines and refuges also remain open and they are offering a range of ways to access support, including online video calling, messaging services, phone calls and emails.

A charity spokesperson said: “We would urge anyone who is afraid of someone they are living with, or worried about someone they know to get in touch with us.”