Council’s customer centre closes – here’s how to still get help

City of York Council HQ. Photograph: YorkMix
2 Apr 2020 @ 8.35 am
| News

The customer centre at City of York Council’s West Offices HQ closes today as another measure to protect residents and staff from coronavirus.

The centre has seen a large drop in the number of people visiting, as people have followed the Government’s health advice by staying home to slow the spread of Covid-19.

But the council says it is very much open for business, and there to help in these challenging circumstances.

Here’s what to do if you need to contact the council now:

  • phone lines are open Monday to Friday from 8.30am until 5.30pm except on bank holidays – 01904 551550
  • welfare and business support information and forms are available online and those residents who need more help can call the customer centre on 01904 551550
  • people can also visit where they can access most services 24/7
  • essential face to face conversations with vulnerable residents and those accessing social care will continue: any visits to individual’s homes will follow public health guidance
  • people needing help with no other source in place, can email [email protected] and they will be contacted.

Executive member for finance and performance, Cllr Nigel Ayre, said:

  • We all need to reduce the spread of coronavirus to protect our communities and as a result, we have taken the decision to temporarily close the customer centre while the current Government guidelines are in place.

    Following the Governments advice last week to only make essential journeys for food or work, we have seen a marked drop in visits to our customer centre.

    People have been accessing our services through different means, either by phone or online.

    I’d like to reassure people that we are open for business and they will still get the same level of service over the phone or online.

The council will monitor government advice and reopen the customer centre when guidelines allow.